CUSTOMER SERVICE TEAM
Customer Service Team
Administration Team
Support Team
CEO & Founder
IMOGEN
Customer Service Officer
Imogen comes to us with an extensive background in hospitality, customerservice, and tourism over the last 10 years. She is dedicated to makingyour holiday as relaxing and streamlined as possible.
IAN
Customer Service Officer
Ian manages all calls for any out-of-hours emergencies and provides after hours assistance for guest bookings and enquiries.
TORI
Customer Service Officer
Energetic and customer focused, Tori comes to us from Medical and Hospitality industries and brings with her extensive experience working in busy Customer Service roles..
Bella
Customer Service Officer
Bella brings over six years of customer service experience to the table andhas collaborated with various vacation and holiday rental companies,overseeing guest communications and day-to-day operations to ensure aseamless guest experience.
Gavin
Customer Service Officer
Hi there! I'm Gavin, with years of experience in the vacation rental industry. My mission? Ensuring every guest enjoys a happy holiday. Let's create unforgettable memories together!
ADMINISTRATION TEAM
Customer Service Team
Administration Team
Support Team
CEO & Founder
MARSON
Manager, Admin Team
Marson heads up our administration team which handles all back-office functions including guest vetting, invoicing, property setup, pricing changes and system administration.
JONATHAN
Pricing Analyst
Jonathan is part of our administration team which handles all back-office functions. Jonathan's specialty is managing pricing in our dynamic pricing system.
SUPPORT TEAM
Customer Service Team
Administration Team
Support Team
CEO & Founder
ADARA
Content Creator
Adara crafts the beautiful descriptions for our properties as well as writing our monthly newsletters. She also creates articles for our website to attract guests to stay in these beautiful parts of the world.
CORINA
Trust Accountant
Corina manages all of our day to day trust accounting, ensuring compliance with NSW Fair Trading standards.
Quinton
All-rounder
Quinton handles the pick up and delivery of our linen, carries out some property checks and spends time looking after guests requirements – he is a vital cog in the PHH machine!
MANAGEMENT TEAM
Customer Service Team
Administration Team
Support Team
CEO & Founder
CRAIG
CEO & Founder
Craig is the owner of two of Australia’s most profitable holiday homes; Hayes Beach House (Jervis Bay) and Sunbaker Beach House (Culburra Beach). Prior to starting Professional Holiday Homes Craig was a customer experience and improvement consultant to some of Australia’s biggest and best organisations as well as a hospitality industry consultant.
TRISHA
Operations Manager
Trisha has wide experience managing customer care teams in various industries as well as implementing operational improvements. She is responsible for smooth operation of our customer service and administration teams and managing any complex issues.
BELINDA
Operations Co-Ordinator
operations@profitableholidayhomes.com
Belinda assists our new owners with onboarding their properties and plays a key role in our continuous improvement process by monitoring and assessing property and housekeeping quality.
SALES TEAM
Customer Service Team
Administration Team
Support Team
CEO & Founder
MATTHEW
Business Development Manager
matt@professionalholidayhomes.com.au
Matt is responsible for assisting new owners with understanding our services and helping them to join us. Matt also provides potential holiday home buyers with support to select the right holiday home for them. Contact Matt for assistance with buying a property as a holiday home or listing your property with us.