• (02) 9194 4411
    • 3 Pillars – Pet Friendly – 4 Mins Walk
    • Adrift – Pet-friendly – 5 min Walk to Bay – Rustic Charm
    • Alkira – Pet Friendly – 4 Mins Walk to Beach
    • Aloha – Short Drive to Berry & The Beach – Fireplace and Firepit
    • Amaroo – Pet Friendly – 2 Mins Walk to Beach – Outdoor Fireplace
    • Anacapri – Pet Friendly – Opposite Beach – Fireplace
    • Anglesey – Pet Friendly – 4 Mins Walk to Beach
    • Annabel’s Place – Pet Friendly with Fireplace
    • Aqua Beachfront – Pet Friendly – 2 Mins Walk to Beach
    • Arizona – Pet Friendly – 1 Min Walk to Beach
    • Arklow – Pet Friendly with Ocean Views
    • Ayana – Pet Friendly – Directly Opposite Beach – Fireplace
    • Azure Absolute Beachfront – Pet Friendly with Stunning Views
    • Baci Al Mare – Pet Friendly – 3 Mins Walk to Beach
    • Bahia – Pet-Friendly – 10 Min Walk to Bay
    • Bailey’s Retreat – Pet Friendly Waterfront – 10 Mins Walk to Beach – Fireplace and Firepit
    • Banksia – Stunning New Absolute Beachfront
    • Bathers – Pet Friendly – 4 Mins Walk to Beach
    • Bay Blu – Pet Friendly – Waterfront
    • Bay Gem – Pet Friendly with Spa
    • Bayview – Absolute Waterfront with Jetty – 5 Mins to Hyams Beach
    • Beach Central – Pet Friendly – 2 Mins Walk to Beach
    • Beach Please – Pet Friendly – 3 Mins Walk to Beach
    • Beachcomber @ Currarong – Pet Friendly – 5 Mins Walk to Currarong Rockpools
    • Beachway – Pet Friendly – 2 Mins Walk to Beach
    • Beachwood – Firepit – Pet Friendly – 2 Mins Walk to the Beach
    • Blue Wren – Pet Friendly – 5 Mins Drive to Beach
    • Bluetongue: Pet Friendly with Spa – 4 Mins to Beach
    • Bluewater Jervis Bay – Pet Friendly with Spa
    • Boho – Pet Friendly – 1 Min Walk to Beach
    • Bonnie’s Bliss – 10 Mins Walk to Beach
    • Bower’s Nest – Pet Friendly – 2 Mins Walk to Beach
    • Breathe – Pet Friendly – 2 Mins Walk to Beach
    • Bungalow 21 at Jervis – 3 Mins Walk to Beach
    • Burra Beachy – Pet Friendly – 5 Mins Walk to Beach
    • Burra Days – Pet Friendly – 5 mins Walk to the Beach
    • Buwadi – Pet Friendly – 3 Mins Walk to Beach
    • Callala Beach Walk – Beachfront with Fireplace
    • Callala Calm – Pet Friendly – 5 Mins Walk to Beach
    • Callala Cottage – 4 Mins Walk to Beach
    • Callala Dreams – 4 Mins Walk to Beach
    • Callala Sunrise – Pet Friendly – 5 Mins Walk to Beach
    • Callie’s Retreat – Pet Friendly -3 Min Walk to Beach
    • Calming Waters – Pet Friendly – Community Pool
    • Calypso – 4 Mins Walk to Beach – Community Pool
    • Camellia – Pet Friendly – 3 Min Walk to Centre of Berry
    • Clara’s Coastal Cottage – Pet Friendly – 1 Min Walk to Beach
    • Clearwater – Absolute Beachfront – Walk onto the beach from the garden!
    • Coastal Capers – Pet Friendly – 10 Mins Walk to Beach
    • Coastal Oasis – Pet Friendly – 6 Mins Walk to Beach
    • Coastal Palms – Pet Friendly – 3 Mins Walk to Beach
    • Coastaway – Pet Friendly – 3 Min Walk to Beach
    • Coca Callala – Pet Friendly – 5 Mins Walk to Beach
    • Come Wot Mey – Pet Friendly – 4 Mins Walk to Beach
    • Cork Valley Farm – Escape to 35 Acres in the Country
    • Crystal Bay – Pet Friendly – 3 Mins Walk to Beach
    • Cunjevoi – Pet Friendly – 5 Mins Walk to Beach
    • Curley’s Sunsets – Pet Friendly – 10 Mins Walk to Beach
    • Curleys Outlook – Pet Friendly Waterfront
    • Da Roost – Family Luxury with Sweeping Coastal Views
    • Delamere – Pet Friendly – 5 Mins Walk to Beach
    • Eagles Point – Water Views & Spa – Pet Friendly
    • East Side Sands – Pet Friendly – 5 Mins Walk to Beach
    • Eclipse – Absolute Beachfront with Stunning Views
    • Elliniko – Pet Friendly with Fireplace – 2 Mins Walk to Beach
    • Enchante` – Pet Friendly – Absolute Waterfront – Fireplace
    • Endless Summer – Absolute Beachfront – Pet Friendly
    • Fintry Beach House – Pet Friendly – 10 Mins Walk to Beach
    • Fishery Road Cottage – Newly Renovated – Pet Friendly – 2 Mins Walk to Beach
    • Fleur de Chalet – Pet Friendly – 10 Mins Walk to Beach
    • Ginger’s – Pet Friendly – 4 Min Walk to Beach
    • Golden Sands – Pet Friendly – 2 Mins Walk to Beach
    • Grey Gables – Pet Friendly with Pool & Spa
    • Gumnut – Pet Friendly – 8 Mins Walk to Beach
    • Hanalei – Pet Friendly – Directly Opposite Waterfront
    • Havenwood – Pet Friendly – Spa & Community Pool
    • Hayes @ Jervis Bay – Multi Award Winner – 4 Mins to Beach
    • Hidden Orchard – Pet Friendly – Fireplace
    • HighTide – Pet Friendly Beachfront
    • Husky Sands – Pet Friendly – 5 Mins Walk to Beach
    • Idle Hours – Pet Friendly – 5 Mins Walk to Beach
    • Illaroo – Absolute Beachfront with Spa
    • Indigo – Pet Friendly – 7 Mins Walk to Beach
    • Innisfree – Pet Friendly – 2 Mins to Beach
    • Island Retreat – Pet Friendly with Swimming Pool
    • Jack’s Culburra – Absolute Waterfront with Fireplace
    • Jervis Bay Beach Shack – Pet Friendly – 1 Min Walk to Beach
    • Just Beachy – Pet Friendly – 4 Mins Walk to Beach
    • Karelda – Pet Friendly – Absolute Waterfront – Stunning Views
    • Keppel – Pet Friendly – 4 Mins Walk to Beach
    • Kingfisher – Pet-Friendly – 10 Min Walk to Beach
    • Kirkland – Pet Friendly – 5 Mins Walk to Beach
    • La Belle Vie – 1 Min Walk to Basin Walking Track
    • La Vista – Water Views & Mountain Vistas
    • Le Shack – Pet Friendly – 3 Mins Walk to Bay
    • LegaSea Lodge – Pet Friendly Beachfront with Plunge Pool
    • Lemon Drop – Pet Friendly – 4 Mins Walk to Beach
    • Little Bimbi – Pet Friendly Waterfront
    • Magnolia Cottage – Pet Friendly – 5 Mins Drive to Hyams Beach
    • Malda’s Retreat – Pet Friendly Absolute Beachfront with Spa
    • Matilda’s – Pet Friendly – Absolute Beachfront
    • Meeseeks – Pet Friendly – 2 Mins Walk to Beach
    • Middle Sea – Pet Friendly – 5 Mins Walk to Beach
    • Mirigaan – Pet Friendly – 8 Min Walk to Beach
    • Monterey Heights – Pet Friendly – Ocean Views
    • Morton Sonas – Pet Friendly – 5 Mins Walk to Beach
    • Nalu – Pet Friendly – 1 Min Walk to Beach
    • Nautilus – Pet Friendly – 5 Mins Walk to Bay
    • Neptune – Pet Friendly Absolute Beachfront with Stunning Views
    • Nest – Pet Friendly – 2 Min Walk to Beach
    • Ocean Dunes – Absolute Beachfront with Fireplace
    • Oceanside – Pet Friendly Absolute Beachfront
    • On The Lake – Pet Friendly Waterfront
    • Ours & Yours @ Culburra – 5 Mins Walk to Beach
    • Pagoda @ Culburra – Pet Friendly – Short Walk to Beach & Bay
    • Palms – Pet Friendly – 2 Mins to Beach
    • Panorama @ The Lake – Pet Friendly
    • Parkview – Pet Friendly – 5 Mins Walk to Beach
    • Pax & Coral – Pet Friendly with Amazing Spa
    • Peaceful Palms – Pet Friendly – 5 Mins to Bay
    • Peppertree Jervis Bay – Pet Friendly Beachfront with Sea Views
    • Periwinkle – Pet Friendly – 2 Mins Walk to Beach
    • Pipers Spot – Pet Friendly with Swimming Pool
    • Reflections – Pet Friendly Waterfront
    • Replenish – Pet Friendly with Spa
    • Rest – Pet Friendly with Outdoor Bath – 3 Mins Walk to Beach
    • Rockpool – Pet Friendly – 1 Min Walk to Beach
    • Rockwall – Pet-Friendly – Fire Pit
    • Roskell Retreat – Pet Friendly – 5 Mins Walk to Beach
    • Salt & Pepper – Pet Friendly – 5 Mins Drive to Hyams Beach
    • Salt Water Breeze – Pet Friendly with Spa
    • Saltbush Cottage – Pet Friendly – 1 Min Walk to Beach
    • Salty Shores Jervis Bay – 3 Mins to Beach
    • Sanctuary Blue – Pet Friendly – 5 Mins to Hyams Beach
    • Sandy Feet Retreat – Pet Friendly – 1 Min Walk to Beach
    • Sandy Paws – Pet Friendly – 4 Mins Walk to Beach
    • Sandy Rays – 5 Mins Walk to Beach
    • Saoire – Pet Friendly – 5 Mins Walk to Beach
    • Sapphire Sands – Pet Friendly – Community Pool
    • Scribbly Gum – Pet Friendly – 15 Mins Drive to Hyams Beach
    • Sea and Sun – Pet Friendly – 4 Mins to Beach
    • Sea La Vie – Pet Friendly with Swimming Pool & Spa
    • Seagrass – Pet Friendly – 10 Mins Walk to Beach
    • Seahaven – Pet Friendly with Ocean Views- 2 Mins to Beach
    • Seascape – Absolute Beachfront with Stunning Views & Fireplace
    • Seaview – Pet Friendly with Stunning Views – 1 Min to Beach
    • Serene – Pet Friendly with Swimming Pool
    • Shiloh Shores – Pet Friendly with Fire Pit – 5 Mins to Beach
    • Shores – Pet-Friendly – 1 Min Walk to Beach
    • Sirius Retreat – Pet Friendly – 3 Mins Walk to St. George Basin
    • Sole e Mare – Pet Friendly – Community Pool
    • Solymar – Adjacent to Beach – Pet Friendly
    • Southern Comfort – Pet Friendly with Fireplace – 2 Mins Walk to Beach
    • Spinnaker – Family Getaway – 2mins Walk to Beach
    • Spoondrift – Pet Friendly – 5 Mins Walk to Beach
    • Summer Salt – Fireplace – 3 Mins Walk to Beach
    • Summer Waters – Swimming Pool & Community Pool
    • Summerlea – Pet Friendly with Swimming Pool
    • Sunbaker – Pet Friendly Awards Finalist – 4 Mins Walk to Culburra Beach
    • Sunfish – Pet Friendly – 4 Mins Walk to Beach
    • Sunsets – Pet Friendly – 10 Mins Walk to Beach
    • Surfside – Waterfront with Stunning Views
    • Surfspray – Pet Friendly – Absolute Beachfront
    • Swell – Pet Friendly with Swimming Pool – 2 Mins Walk to Beach
    • Tangerine – Pet Friendly – 3 Mins Walk to Beach
    • Thalassa – Pet Friendly – 2 Mins Walk to Beach
    • The Anchor – Pet Friendly – 5 Mins Walk to Beach
    • The Cabin – Waterfront with Fireplace – 5 mins to the Bay
    • The Coast Beach – Pet Friendly – 2 Mins Walk to Bay
    • The Crescent @ Currarong – Pet Friendly Beachfront
    • The Dairy @ Cavan, Kangaroo Valley, Stunning Views
    • The Deckhouse – Pet Friendly – 2 Mins to Beach
    • The Oasis – Short Drive to Berry and The Beach
    • The Palings at Culburra – Pet Friendly Masterpiece
    • The Palms Villa – Pet Friendly – 4 Mins to Beach
    • The Relax Shack – Pet Friendly – 8 Mins Walk to Beach
    • The Sands – Pet Friendly – Community Pool
    • The Treehouse – Pet Friendly – 2 Mins Walk to Beach
    • The View @ Culburra – 1 Min Walk to Beach
    • The Villa @ Culburra – Pet Friendly – 4 Mins Walk to Beach
    • The Waterfront House – Pet Friendly – Absolute Waterfront
    • Tilly’s Retreat – Pet Friendly – 3 Min Walk to Beach
    • Time and Tide – Pet Friendly – 1 Min Walk to Beach
    • Tranquil Surf Oasis – Pet Friendly -2 Mins Walk to Lake
    • Tranquility – Pet Friendly with Fire Pit – 5 Mins Walk to Basin
    • Unwind – Pet Friendly – 1 Min Walk to Beach
    • Villa Franco – Pet Friendly – 8 Mins Walk to Beach
    • Villa Mare @ Culburra – 4 Mins Walk to Beach
    • Villa Zelma – Pet Friendly – 4 Min Walk to Beach
    • Wagtails – Pet Friendly – 5 Mins Walk to Beach
    • Wander Inn – Pet Friendly – 15 Mins Walk to Jervis Bay
    • Watermans – Absolute Beachfront – Pet Friendly
    • Watts Haus – Pet Friendly – 5 Mins Walk to Beach
    • Whitewash – Pet Friendly – 5 Mins Walk to Beach
    • Wildwood – Pet Friendly – 5 Mins to Beach
    • WindanSea Cottage – Pet Friendly – Ocean Glimpses
    • Woollamia Weekender – Pet Friendly – Plunge Pool
    • Yelo @ Culburra – Pet Friendly – 1 Min Walk to Beach
Safe Guests, Happy Host. The 7 Essential Ways to Protect Your Holiday Home from Risks.

Safe Guests, Happy Host. The 7 Essential Ways to Protect Your Holiday Home from Risks.

Good news! You’ve just insured your holiday home with the best quality protection if something goes wrong. But how do you prevent things from going wrong in the first place? In the following guide, award-winning holiday home owner and Professional Holiday Homes boss Craig Reid share his seven tips to protect your holiday home from risks.

Risk #1 - The "Wrong" Guests

Getting a call from your neighbours asking why it sounds like an AC/DC concert is next door is the last thing that hosts ever want to hear. And even worse, with AC/DC comes beer, and with beer comes destruction … and before you know it you're calling the cops and submitting a claim for accidental damage...

How to avoid it...

  • Set strict limits on the number of adults allowed in your property in each party.
  • Vet guests by asking for further details about why they wish to stay and what the ages of guests are.
  • Always charge a bond (also known as a security deposit) – this doesn't have to be huge ($300-500 is recommended) but it is a very effective deterrent to careless guest behaviour!

Top Tip: Read the Holiday Rental Code of Conduct to understand your obligations as a host.

Risk #2 - Poor Payment Practices

Risky business isn't just a movie with Tom Cruise in it – it's what holiday home owners engage in when they take payments outside of online booking systems. Guests that ask if they can "pay cash" or send you a cheque should start alarm bells ringing immediately. By indulging in these payment practices owners do not have the protection of terms and conditions and also have an increased chance of being scammed.

How to avoid it...

  • Only process payments via online booking systems.
  • Don't accept payments directly to your bank account.
  • Beware of scams (where the guest offers to pay by cheque).

Top Tip: Even online payment systems such as PayPal are not foolproof. Disgruntled or duplicitous guests can dispute transactions or initiate chargeback requests resulting in money being withdrawn from your account with no recompense!

Risk #3 – Not Communicating Rules

Whilst no guest likes to be forced into obeying a large list of draconian rules, a few simple rules can relieve host stress and reduce the risk of problems or damage occurring.
How to avoid it …

  • Stick to 5–10 memorable, simple rules – anything more will be ignored.
  • Include rules in your instructions sent to guests at time of booking.
  • Include the same rules in a prominent location in the house (such as inside the kitchen cupboard where you keep the mugs!).
  • Include your rules within terms and conditions in all of the booking platforms you use so that guests have to agree with them as a condition of booking.

Top Tip: important rules often relate to smoking, fires, property security, guest numbers and noise

Risk #4 - Getting In Safely

We all have an image in our heads of guests cheerfully arriving at our properties in sunshine filled days and throwing open the door and jumping onto soft filled beds in fits of incandescent joy. But what about those times guests arrive at night in driving rain or even snow?! Slippery, wet surfaces or even simply darkness itself can represent a risk to guests.

How to avoid it …

  • Install lights to illuminate paths, driveways and doorways that guests will need to navigate to access the property.
  • If access areas are likely to get wet, ensure that surfaces have treatments to make them slip free.
  • Always have doormats to mop up excess water from guest shoes to prevent slip hazards – especially if you have smooth flooring such as wood floors.

Top Tip: LED sensor lights are cheap to run and can be bought from a local hardware store such as Bunnings. They also make it a lot easier for guests to get keys in the lock!

Risk #5 – Not Protecting Guests

When guests enter your property, you have a duty of care to keep them safe. Not having the right equipment in place or ignoring safety regulations could quickly land you in hot water!

How to avoid it …

  • Ensure that fire precautions are in place – this includes having smoke alarms in living areas and in each bedroom.
  • Have a fire blanket and fire extinguisher readily available in the event a fire occurs.
  • Provide clear instructions and fire guards for use with any fires.
  • Any devices that could be dangerous should be clearly identified and clear instructions provided
  • Have a first aid kit available (and easy to find).

Top Tip: Have emergency contact details for fire, ambulance, police and local hospitals readily available, especially if you have international guests who don’t know to call triple zero!

Risk #6 – Little People

Little kids love holidays too, and they love nothing more than to get their sticky little fingers into places they shouldn’t! And if anyone is going to use Aunty Beryl’s priceless Dolphin Ornament to dig holes in the garden it will be them …
How to avoid it …

  • Firstly, Aunty Beryl’s ornament shouldn’t be in the house. Anything of great value (even if sentimental value) is best kept securely away from guests.
  • If you don’t want it touched, put it above shoulder height. Even little folks know how to climb on chairs.
  • Install hot water temperature limiters and circuit breakers to keep kids safe from harm.

Top Tip: anything remotely dangerous should be kept in the highest available cupboard – think matches, sharp objects or anything that could be a lethal weapon in the hands of a 5 year old!

Risk #7 – Hazards!

Arya Stark’s comment of “stick them with the pointy end” is great advice if you’re playing the game of thrones, but not so good if you’re hosting guests. Even if you think they add a certain “derelict” rustic charm, broken glass, sharp fences and rusty outdoor furnishings have no place in today’s holiday rental property. And if you have stairways where you can slide into oblivion or steps as effective as booby traps then here’s what you need to do …

  • Ensure that anything that could cause harm is clearly identified. This could include steps that are difficult to see, a narrow staircase that could cause a slip, low head heights, high drops or any kind of body of water such as ponds, rivers or pools (particularly if children are regular visitors to the property).
  • Check outdoor areas on a regular basis (particularly fences) and put in place maintenance schedules to ensure that everything is kept in risk-free condition.
  • Have a list of tradesmen that you can contact immediately in the event of an issue. Getting problems resolved quickly is critical.

Top Tip: Have your cleaners conduct safety inspections as part of every clean in order to identify hazards that need repair or replacement.

Putting in place these few simple precautions can help dramatically reduce your risks – providing you with the peace of mind that your guests are safe and happy at your holiday home.

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