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about us
At Professional Holiday Homes, we are more than just property managers
We are award-winning owners with over fifteen years of experience managing properties across NSW. Founded in 2017, and as a licensed real estate agency, we combine hands-on experience with personalized service and world-class technology to ensure your property achieves outstanding results.
Whether you’re new to holiday rentals or a seasoned property owner, we are here to make your experience as seamless and profitable as possible.
Our Experience
Our track record speaks for itself. We have managed hundreds of properties, hosted tens of thousands of guests, and handled tens of millions of dollars in bookings.
We consistently achieve better booking results than our competitors and significantly outperform them in review scores by truly understanding your property and the market. We offer personalized services tailored to your specific needs, from assisting with renovations to maximizing bookings through strategic marketing and pricing. Our deep industry knowledge, coupled with our commitment to providing exceptional guest experiences, ensures your property thrives in the competitive holiday rental market.
Properties Managed
In Bookings
Donated to Local Charities
The PHH Story
The Early Years
Professional Holiday Homes (PHH) began its journey in 2009 when Craig Reid, the CEO and founder, established Hayes Beach House. This property quickly gained recognition in the tourism industry, becoming a finalist in the South Coast Tourism Awards by 2011. In 2014, Hayes Beach House won the Stayz Award for Best Pet Friendly NSW and secured a Silver in the South Coast Tourism Awards.
Building on this success, Craig Reid established Sunbaker Beach House in 2016, with both properties becoming finalists in the South Coast Tourism Awards that year. Hayes Beach House made history as the first holiday home to be a finalist in the prestigious NSW Tourism Awards.
Expansion and Rebranding
In June 2017, leveraging the success of these properties, PHH was officially founded as Profitable Holiday Homes, marking the beginning of its expansion into Airbnb management. The company continued to grow, establishing a team in the Philippines in 2018 and rebranding as Professional Holiday Homes in 2019.
Overcoming Challenges and Establishing a Strong Foundation
Despite the challenges posed by the NSW bushfires and COVID-19 lockdowns in 2020, PHH signed its 50th property, became a licensed real estate agency, and established its Australian team and office in Culburra. This period also marked a significant transition from a Philippines-based setup to an Australian-based operation, reflecting the company’s commitment to providing high-quality, locally-driven service. The company also launched a laundry service and transitioned to HomHero and Trust Accounting software.
Continued Growth and Expansion
By 2021, PHH had signed its 100th property, and in 2022, the company introduced new roles for Business Development and Operations Managers, signed its 150th property, and launched a full linen service. In 2023, PHH reached another milestone by signing its 200th property. Today, PHH manages properties across NSW, including in Sydney, providing top-tier Airbnb management services.
Expansion into the Sydney Market
In 2024, Professional Holiday Homes expanded further into the Sydney market, marking a significant step in the company’s growth. This expansion allows PHH to bring its award-winning Airbnb management services to a broader range of property owners, offering unparalleled support and expertise in one of Australia’s most competitive real estate markets.
Meet the team
Craig
Trisha
Matthew
Belinda
Marson
Lj
Tori
Ian
Quinton
