FREQUENTLY ASKED QUESTIONS

We help:

• New holiday home owners to rapidly get started and accelerate their bookings
• Existing holiday home owners to turbocharge their bookings

Then we manage the entire rental process for you (from guest enquiry to check-out and everything in between).

Contact us to find out more.

• Do you want to make high levels of profit from your holiday home?
• Are you happy to sit back and let us manage your listing?

If you answer yes to these questions we are a match made in heaven!

Contact us to find out more.

We are sorry but we are only able to assist owners who want to list their properties for periods greater than twelve months.

Firstly we transform your online property listing to make it attractive to prospective guests. We do this by having professional photos taken of entire property, re-writing your property details and descriptions and optimising your pricing. We start channelling traffic to your listings straight away and we use of state of the art property management systems to raise standards above your competitors. We then make sure you are listed on the best performing holiday rental websites in Australia.

Our unrivalled understanding of the major booking platforms helps to get you up the rankings and getting more bookings than ever before.

We also provide advice on improving your property, including furnishings, equipment, facilities and decor.

Once we’ve improved your listing we manage the process for you. Our Customer Service Team will be available 7 days a week should you want to ask any questions.

They will service all enquiries 7 days a week. Our staff and systems process every booking and payment, send instructions to guests, schedule cleaners and will even handle guest related repairs. Our customer portal provides real-time access to information on your bookings so you can see how brilliantly your property is now performing under our care and guidance.

Our services are currently available in NSW only.

No, we only manage holiday rental properties.

Our fees are deducted from the booking proceeds received in our trust account.

No, but cleaning fees are paid by the guest. We will validate any cleaning or repair invoices and pay these from the trust account.

Dependent upon availability for photos and delivery of linen, we can have your listing live as early as one week.

Before we get married we first need to date! Contact us and let’s see if we are a good match!

We provide a comprehensive property setup checklist so that you can create the ideal holiday home for your guests.

Yes – we are a licensed real estate agent.

Yes you can stay in your holiday home as much as you want-it’s your home after all! You can block dates in seconds using our state of the art customer portal. Bear in mind that we are in the business of making you money-so the more you stay the less money we can make for you.

There are thousands of real estate agents, but few that understand the unique nature of holiday rental properties. As owners of some of Australia’s most successful, award-winning holiday rental properties we have built our expertise over nine years and thousands of guests.

Our model is simple-the more money you make, the more money we make- that’s why we’re focussed on continually improving your bookings-not resting on our laurels. It’s a win-win situation for both of us.

Contact us to find out more.

Yes! We can help you through the entire process.

Contact us to find out more.

We will assign a cleaner for your property. All cleaners are carefully selected and have undergone police checks.

Yes – linen is mandatory at all our properties . We store your linen securely at your property and charge guests a fee for use (included in booking fees).

Linen is laundered at very reasonable rates using our commercial partners.

Yes! As part of the booking process we schedule post-guest cleans and laundering of linen.

Short-term rentals are not illegal and it is very unlikely that you should encounter any legal issues. However it is recommended that you check with both your local council as to the current regulations as well as your strata manager (if your property is within a strata scheme).

No, we only provide our service for entire properties.

If your property requires repairs due to guest usage we will conduct the repairs on your behalf up to a value of $300. Greater than $300 we will contact you to arrange repairs.

We are holiday rental experts – no-one knows more about pricing a holiday rental better than we do! We use a combination of our experience in holiday rentals in conjunction with world class dynamic pricing systems to optimize your income. We also create seasonal and special event pricing to maximise income at peak periods.

We only use professional photographers who specialise in property photography. We carefully vet photographers to ensure the highest quality. We also provide advice on how to prepare your property prior to the photography session.

All income must be declared to the ATO as part of your tax return, but also all of your related expenses are tax deductable, including our service. For further details please speak to your accountant.

We list your property on the best performing holiday rental websites in Australia including Airbnb, Stayz & booking.com to name a few. We are always looking for new ways to market properties.

This is a very difficult question to answer but we expect to be able to help your property significantly outperform similar properties in your area.