MEET THE TEAM

With years of professional customer care experience, Donna brings enthusiasm, commitment and sharp customer focus to our busy team. Donna and Bec are the first point of contact for all owners and guests.

Ian manages all calls for any out-of-hours emergencies and provides after hours assistance for guest bookings and enquiries. 

Tori is the newest member of our Customer Service team. Energetic and customer focused, Tori comes to us from Medical and Hospitality industries and brings with her extensive experience working in busy Customer Service roles.. 

Madeline has more than ten years of customer service experience, and has quickly become one of our most valuable team members.

Marson heads up our administration team which handles all back-office functions including guest vetting, invoicing, property setup, pricing changes and system administration.

Jonathan is part of our administration team which handles all back-office functions. John’s specialty is managing pricing in our dynamic pricing system, Beyond.

Adara crafts the beautiful descriptions for our properties as well as writing our monthly newsletters. She also creates articles for our website to attract guests to stay in these beautiful parts of the world.

Corina manages all of our day to day trust accounting, ensuring compliance with NSW Fair Trading standards.

Quinton handles the pick up and delivery of our linen, carries out some property checks and spends time looking after guests requirements – he is a vital cog in the PHH machine!

Craig is the owner of two of Australia’s most profitable holiday homes; Hayes Beach House (Jervis Bay) and Sunbaker Beach House (Culburra Beach). Prior to starting Professional Holiday Homes Craig was a customer experience and improvement consultant to some of Australia’s biggest and best organisations as well as a hospitality industry consultant.

Trisha has wide experience managing customer care teams in various industries as well as implementing operational improvements. She is responsible for smooth operation of our customer service and administration teams and managing any complex issues.

Bec assists our new owners with onboarding their properties and plays a key role in our continuous improvement process by monitoring and assessing property and housekeeping quality.

Matt is responsible for assisting new owners with understanding our services and helping them to join us. Matt also provides potential holiday home buyers with support to select the right holiday home for them. Contact Matt for assistance with buying a property as a holiday home or listing your property with us.