How an Online Guest Guidebook Can Turn Your Airbnb into a Five-Star Experience
Once you have your Airbnb listing set up with photos, descriptions, and pricing, it’s time to create your Online Guest Guidebook. A well-crafted Online Guest Guidebook details everything the guest needs to know about the property, along with information about local amenities and attractions. Unfortunately, many property owners overlook this important part of the booking process, which results in extra work for them and a less-than-smooth experience for their guests.
A great Online Guest Guidebook can significantly enhance the guest’s stay while reducing the number of questions and issues you have to address as the host. It sets a professional tone and can be the difference between receiving a good review or a glowing one.
The Importance of a Professional Online Guest Guidebook
Gone are the days of long text-based emails, Word documents, or PDF files. These options can seem amateurish and aren’t particularly user-friendly. Today, it’s essential to invest in an online guest guidebook system like Hostfully. Online guest guidebooks elevate the guest experience with features like:
- Optimised display for different devices (mobile, desktop)
- Map-based views that link to Google Maps for easy navigation
- The ability to print a paper version, if needed.
One guest shares:
“We like to sit down and plan our holiday before we get there, so it’s frustrating when the only information the owner provides is how to access the property. We’ve wasted time figuring out where to eat or which attractions to visit. The best Airbnbs offer all this information upfront, allowing us to plan before arrival.”
What to Include in Your Online Guest Guidebook
To ensure your guests have all the information they need, make sure your online guidebook covers the following essentials:
- How to get to the property (directions/map)
- Where to stop along the way (convenient stops or scenic spots)
- How to access the property (keys/codes)
- Check-in/out times
- What is supplied at the property (towels, toiletries, etc.)
- What to bring (items guests need to pack)
- Bedding details (sizes, extras, etc.)
- How to use appliances (TV, Wi-Fi, kitchen equipment, heating/cooling systems)
- House Rules (noise policies, pets, etc.)
- Local attractions (parks, tourist spots, etc.)
- Where to eat out (cafes, restaurants, takeaways)
- Where to buy food/drinks (supermarkets, convenience stores)
- Owner contact information
- Emergency contact information
- Check-out process
- Things to see and do (recommended activities, tours, and events)
By providing detailed information in your Online Guest Guidebook, you not only set up your guests for a smooth, enjoyable stay but also reduce your own workload by addressing common queries before they arise. A professional guidebook ensures your guests feel well-prepared and taken care of, which often results in higher ratings and glowing reviews for your property.
Let Us Handle It for You
Professional Holiday Homes create online guest guidebooks for every property, so you don’t have to. We take care of all the details to ensure your guests have the best experience possible, freeing you from extra work.
Check out one of our amazing online guidebooks here.
