• (02) 9194 4411
    • 3 Pillars – Pet Friendly – 4 Mins Walk to Beach
    • Adrift – Pet-friendly – 5 min Walk to Bay – Rustic Charm
    • Alkira – Pet Friendly – 4 Mins Walk to Beach
    • Aloha – Short Drive to Berry & The Beach – Fireplace and Firepit
    • Amaroo – Pet Friendly – 2 Mins Walk to Beach – Outdoor Fireplace
    • Anacapri – Pet Friendly – Opposite Beach – Fireplace
    • Anglesey – Pet Friendly with Pool & Tennis Court – 4 Mins Walk to Beach
    • Annabel’s Place – Pet Friendly with Fireplace
    • Aqua Beachfront – Pet Friendly – 2 Mins Walk to Beach
    • Arizona – Pet Friendly – 1 Min Walk to Beach
    • Arklow – Pet Friendly with Ocean Views
    • Ayana – Pet Friendly – Directly Opposite Beach – Fireplace
    • Azure Absolute Beachfront – Pet Friendly with Stunning Views
    • Baci Al Mare – Pet Friendly – 3 Mins Walk to Beach
    • Bahia – Pet-Friendly – 10 Min Walk to Bay
    • Bailey’s Retreat – Pet Friendly Waterfront – 10 Mins Walk to Beach – Fireplace and Firepit
    • Banksia – Stunning New Absolute Beachfront
    • Bathers – Pet Friendly – 4 Mins Walk to Beach
    • Bay Blu – Pet Friendly – Waterfront
    • Bay Gem – Pet Friendly with Spa
    • Bayview – Absolute Waterfront with Jetty – 5 Mins to Hyams Beach
    • Beach Central – Pet Friendly – 2 Mins Walk to Beach
    • Beach Please – Pet Friendly – 3 Mins Walk to Beach
    • Beachcomber @ Currarong – Pet Friendly – 5 Mins Walk to Currarong Rockpools
    • Beachway – Pet Friendly – 2 Mins Walk to Beach
    • Beachwood – Firepit – Pet Friendly – 2 Mins Walk to the Beach
    • Blue Wren – Pet Friendly – 5 Mins Drive to Beach
    • Bluetongue: Pet Friendly with Spa – 4 Mins to Beach
    • Bluewater Jervis Bay – Pet Friendly with Spa
    • Boho – Pet Friendly – 1 Min Walk to Beach
    • Bonnie’s Bliss – 10 Mins Walk to Beach
    • Bower’s Nest – Pet Friendly – 2 Mins Walk to Beach
    • Breathe – Pet Friendly – 2 Mins Walk to Beach
    • Burra Beachy – Pet Friendly – 5 Mins Walk to Beach
    • Burra Days – Pet Friendly – 5 mins Walk to the Beach
    • Buwadi – Pet Friendly – 3 Mins Walk to Beach
    • Callala Beach Walk – Beachfront with Fireplace
    • Callala Calm – Pet Friendly – 5 Mins Walk to Beach
    • Callala Cottage – 4 Mins Walk to Beach
    • Callala Dreams – 4 Mins Walk to Beach
    • Callala Sunrise – Pet Friendly – 5 Mins Walk to Beach
    • Callie’s Retreat – Pet Friendly -3 Min Walk to Beach
    • Calming Waters – Pet Friendly – Community Pool
    • Calypso – 4 Mins Walk to Beach – Community Pool
    • Camellia – Pet Friendly – 3 Min Walk to Centre of Berry
    • Carramar – Fireplace – Absolute Waterfront
    • Clara’s Coastal Cottage – Pet Friendly – 1 Min Walk to Beach
    • Clearwater – Absolute Beachfront – Walk onto the beach from the garden!
    • Coastal Capers – Pet Friendly – 10 Mins Walk to Beach
    • Coastal Oasis – Pet Friendly – 6 Mins Walk to Beach
    • Coastal Palms – Pet Friendly – 3 Mins Walk to Beach
    • Coastaway – Pet Friendly – 3 Min Walk to Beach
    • Coca Callala – Pet Friendly – 5 Mins Walk to Beach
    • Come Wot Mey – Pet Friendly – 4 Mins Walk to Beach
    • Cork Valley Farm – Escape to 35 Acres in the Country
    • Crystal Bay – Pet Friendly – 3 Mins Walk to Beach
    • Cunjevoi – Pet Friendly – 5 Mins Walk to Beach
    • Curley’s Sunsets – Pet Friendly – 10 Mins Walk to Beach
    • Curleys Outlook – Pet Friendly Waterfront
    • Da Roost – Family Luxury with Sweeping Coastal Views
    • Delamere – Pet Friendly – 5 Mins Walk to Beach
    • Eagles Point – Water Views & Spa – Pet Friendly
    • East Side Sands – Pet Friendly – 5 Mins Walk to Beach
    • Eclipse – Absolute Beachfront with Stunning Views
    • Enchante` – Pet Friendly – Absolute Waterfront – Fireplace
    • Endless Summer – Absolute Beachfront – Pet Friendly
    • Fintry Beach House – Pet Friendly – 10 Mins Walk to Beach
    • Fishery Road Cottage – Newly Renovated – Pet Friendly – 2 Mins Walk to Beach
    • Fleur de Chalet – Pet Friendly – 10 Mins Walk to Beach
    • Ginger’s – Pet Friendly – 4 Min Walk to Beach
    • Golden Sands – Pet Friendly – 2 Mins Walk to Beach
    • Grey Gables – Pet Friendly with Pool & Spa
    • Gumnut – Pet Friendly – 8 Mins Walk to Beach
    • Hanalei – Pet Friendly – Directly Opposite Waterfront
    • Havenwood – Pet Friendly – Spa & Community Pool
    • Hayes @ Jervis Bay – Multi Award Winner – 4 Mins to Beach
    • Hidden Orchard – Pet Friendly – 4 Mins Walk to Beach
    • HighTide – Pet Friendly Beachfront
    • Husky Sands – Pet Friendly – 5 Mins Walk to Beach
    • Idle Hours – Pet Friendly – 5 Mins Walk to Beach
    • Illaroo – Absolute Beachfront with Spa
    • Indigo – Pet Friendly – 7 Mins Walk to Beach
    • Innisfree – Pet Friendly – 2 Mins to Beach
    • Island Retreat – Pet Friendly with Swimming Pool
    • Jack’s Culburra – Absolute Waterfront with Fireplace
    • Jervis Bay Beach Shack – Pet Friendly – 1 Min Walk to Beach
    • Just Beachy – Pet Friendly – 4 Mins Walk to Beach
    • Karelda – Pet Friendly – Absolute Waterfront – Stunning Views
    • Keppel – Pet Friendly – 4 Mins Walk to Beach
    • Kingfisher – Pet-Friendly – 10 Min Walk to Beach
    • Kirkland – Pet Friendly – 5 Mins Walk to Beach
    • La Belle Vie – 1 Min Walk to Basin Walking Track
    • La Vista – Water Views & Mountain Vistas
    • Le Shack – Pet Friendly – 3 Mins Walk to Bay – Wheelchair Access
    • LegaSea Lodge – Pet Friendly Beachfront with Plunge Pool
    • Lemon Drop – Pet Friendly – 4 Mins Walk to Beach
    • Little Bimbi – Pet Friendly Waterfront
    • Magnolia Cottage – Pet Friendly – 5 Mins Drive to Hyams Beach
    • Malda’s Retreat – Pet Friendly Absolute Beachfront with Spa
    • Meeseeks – Pet Friendly – 2 Mins Walk to Beach
    • Middle Sea – Pet Friendly – 5 Mins Walk to Beach
    • Mirigaan – Pet Friendly – 8 Min Walk to Beach
    • Monterey Heights – Pet Friendly – Ocean Views
    • Morton Sonas – Pet Friendly – 5 Mins Walk to Beach
    • Nalu – Pet Friendly – 1 Min Walk to Beach
    • Nautilus – Pet Friendly – 5 Mins Walk to Bay
    • Neptune – Pet Friendly Absolute Beachfront with Stunning Views
    • Nest – Pet Friendly – 2 Min Walk to Beach
    • Ocean Dunes – Absolute Beachfront with Fireplace
    • Oceanside – Pet Friendly Absolute Beachfront
    • On The Lake – Pet Friendly Waterfront
    • Ours & Yours @ Culburra – 5 Mins Walk to Beach
    • Pagoda @ Culburra – Pet Friendly – Short Walk to Beach & Bay
    • Palms – Pet Friendly – 2 Mins to Beach
    • Panorama @ The Lake – Pet Friendly
    • Parkview – Pet Friendly – 5 Mins Walk to Beach
    • Pax & Coral – Pet Friendly with Amazing Spa
    • Peaceful Palms – Pet Friendly – 5 Mins to Bay
    • Peppertree Jervis Bay – Pet Friendly Beachfront with Sea Views
    • Periwinkle – Pet Friendly – 2 Mins Walk to Beach
    • Pipers Spot – Pet Friendly with Swimming Pool
    • Reflections – Pet Friendly Waterfront
    • Replenish – Pet Friendly with Spa
    • Rest – Pet Friendly with Outdoor Bath – 3 Mins Walk to Beach
    • Rockpool – Pet Friendly – 1 Min Walk to Beach
    • Rockwall – Pet-Friendly – Fire Pit
    • Roskell Retreat – Pet Friendly – 5 Mins Walk to Beach
    • Salt & Pepper – Pet Friendly – 5 Mins Drive to Hyams Beach
    • Salt Water Breeze – Pet Friendly with Spa
    • Saltbush Cottage – Pet Friendly – 1 Min Walk to Beach
    • Salty Shores Jervis Bay – 3 Mins to Beach
    • Sanctuary Blue – Pet Friendly – 5 Mins to Hyams Beach
    • Sandy Feet Retreat – Pet Friendly – 1 Min Walk to Beach
    • Sandy Paws – Pet Friendly – 4 Mins Walk to Beach
    • Sandy Rays – 5 Mins Walk to Beach
    • Saoire – Pet Friendly – 5 Mins Walk to Beach
    • Sapphire Sands – Pet Friendly – Community Pool
    • Scribbly Gum – Pet Friendly – 15 Mins Drive to Hyams Beach
    • Sea and Sun – Pet Friendly – 4 Mins to Beach
    • Sea La Vie – Pet Friendly with Fireplace and Swimming Pool & Spa
    • Seagrass – Pet Friendly – 10 Mins Walk to Beach
    • Seahaven – Pet Friendly with Ocean Views- 2 Mins to Beach
    • Seas the Day – Pet Friendly – Ocean Views
    • Seaview – Pet Friendly with Stunning Views – 1 Min to Beach
    • Serene – Pet Friendly with Swimming Pool
    • Shiloh Shores – Pet Friendly with Fire Pit – 5 Mins to Beach
    • Shores – Pet-Friendly – 1 Min Walk to Beach
    • Sirius Retreat – Pet Friendly – 3 Mins Walk to St. George Basin
    • Sole e Mare – Pet Friendly – Community Pool
    • Solymar – Adjacent to Beach – Pet Friendly
    • Spinnaker – Family Getaway – 2mins Walk to Beach
    • Spoondrift – Pet Friendly – 5 Mins Walk to Beach
    • Summer Salt – Fireplace – 3 Mins Walk to Beach
    • Summer Waters – Swimming Pool & Community Pool
    • Summerlea – Pet Friendly with Swimming Pool
    • Sunbaker – Pet Friendly Awards Finalist – 4 Mins Walk to Culburra Beach
    • Sunfish – Pet Friendly – 4 Mins Walk to Beach
    • Sunsets – Pet Friendly – 10 Mins Walk to Beach
    • Surfside – Waterfront with Stunning Views
    • Surfspray – Pet Friendly – Absolute Beachfront
    • Swell – Pet Friendly with Swimming Pool – 2 Mins Walk to Beach
    • Tangerine – Pet Friendly – 3 Mins Walk to Beach
    • Thalassa – Pet Friendly – 2 Mins Walk to Beach
    • The Anchor – Pet Friendly – 5 Mins Walk to Beach
    • The Cabin – Waterfront with Fireplace – 5 mins to the Bay
    • The Coast Beach – Pet Friendly – 2 Mins Walk to Bay
    • The Crescent @ Currarong – Pet Friendly Beachfront
    • The Dairy @ Cavan, Kangaroo Valley, Stunning Views
    • The Deckhouse – Pet Friendly – 2 Mins to Beach
    • The Palings at Culburra – Pet Friendly Masterpiece
    • The Palms Villa – Pet Friendly – 4 Mins to Beach
    • The Relax Shack – Pet Friendly – 8 Mins Walk to Beach
    • The Treehouse – Pet Friendly – 2 Mins Walk to Beach
    • The View @ Culburra – 1 Min Walk to Beach
    • The Villa @ Culburra – Pet Friendly – 4 Mins Walk to Beach
    • The Waterfront House – Pet Friendly – Absolute Waterfront
    • Tilly’s Retreat – Pet Friendly – 3 Min Walk to Beach
    • Time and Tide – Pet Friendly – 1 Min Walk to Beach
    • Tranquil Surf Oasis – Pet Friendly -2 Mins Walk to Lake
    • Tranquility – Pet Friendly with Fire Pit – 5 Mins Walk to Basin
    • Unwind – Pet Friendly – 1 Min Walk to Beach
    • Villa Franco – Pet Friendly – 8 Mins Walk to Beach
    • Villa Mare @ Culburra – 4 Mins Walk to Beach
    • Villa Zelma – Pet Friendly – 4 Min Walk to Beach
    • Wagtails – Pet Friendly – 5 Mins Walk to Beach
    • Wander Inn – Pet Friendly – 15 Mins Walk to Jervis Bay
    • Watermans – Absolute Beachfront – Pet Friendly
    • Watts Haus – Pet Friendly – 5 Mins Walk to Beach
    • Whitewash – Pet Friendly – 5 Mins Walk to Beach
    • Wildwood – Pet Friendly – 5 Mins to Beach
    • WindanSea Cottage – Pet Friendly – Ocean Glimpses
    • Woollamia Weekender – Pet Friendly – Plunge Pool
    • Yelo @ Culburra – Pet Friendly – 1 Min Walk to Beach
What’s Important to Guests When Booking a Holiday Rental?

What’s Important to Guests When Booking a Holiday Rental?

How to Make Your Holiday Rental Stand Out From The Crowd

It’s no secret that keeping your guests happy is key to having success with your holiday rental, and knowing what’s important to guests will encourage people to continue booking to stay at your property. The most important things to guests are always changing and as technology advances there are always new factors to consider to keep your guests happy.

If you’ve been wondering what the most important factors for guests are when they’re looking to book a property – we can let you in on some of our best kept secrets from the holiday rental world.

These are the top 10 factors that are most important to guests when they’re looking to book a holiday rental.

1. The ability to instant book

Guests really want a simple and seamless booking experience, think of a ‘hotel style’ booking experience where their booking is confirmed and paid for on the spot. They don’t want to have to wait around for 24-48 hours only to be told that the property they were trying to book is unavailable and their plans have been thrown into chaos! Instant booking systems are perfect if you’re looking to increase guest satisfaction and also increase your number of bookings!

2. Check out guest reviews

A super important factor for guests when booking a holiday rental is being able to check out reviews and read other people’s experiences with your property. The more reviews the better when it comes to your holiday rental, reviews are a really powerful way to gain trust and provide peace of mind to the guests during their booking process.

3. Make sure your property information is up-to-date

If a property listing for a holiday rental looks old, incorrect or outdated it's a big red flag for the guest and they can very quickly lose confidence in their decision to book your holiday rental. You’ll want to ensure your holiday rental listing has current and accurate information and that there is no missing information in the listing so the guest is confident in their decision to book a stay at your property.

4. Provide a map

Guests really want to know exactly where they are going to be staying, and an overview of the area just isn’t enough anymore! Guests want to know the exact location of your holiday rental so they can check out the distance between key attractions like beaches, restaurants and tourist attractions. Including a map with an exact location means your guests can check out exactly where they are going to be booking so they can figure out exactly how far it is to walk or drive between attractions they are interested in visiting.

5. Provide photos

Photos are key in the holiday rental world! And when it comes to photos, quality and quantity are both just as important as each other. Amateurish, dark or fuzzy photographs send a message to guests that their overall experience will be average too. Include high-quality, professional photos with your holiday rentals to entice guests to book with you. Make sure to include photos of every part of the property and the surrounds.

6. Consistent rates

Guests want to be sure that the rate they see is the rate they pay. Don’t add on any undisclosed fees or rates as this is a sure-fire way to upset your guests and get a negative review. Keep your rates consistent and in line with what your holiday rental has on offer to make sure your guests are satisfied.

7. Variety of payment options

Another factor that is often overlooked is the types of payment options you offer. Accepting all the major credit and debit cards is the new normal in the holiday rental world and you may even want to include online payment options like Paypal. Asking guests to pay by odd or obscure payment platforms like bank transfer should be avoided at all costs! Stick to major credit and debit cards or online platforms to keep your guests happy.

8. Include all amenities

Accurate descriptions of the property aren’t just the only thing to keep in mind, you’ll also want to ensure that you include all the amenities on the booking so your guests can see exactly what sets your holiday rental apart. Including all amenities also means that guests can filter their search results based on amenities that are important to them and ensuring you are mentioning all your amenities means that you will definitely show up in these filtered searches!

9. Property descriptions

At the end of the day, it’s often the property description of your holiday rental that sets the wheat apart from the chaff. If you have a well-crafted, high-quality description you can elevate your property above your competitors. Often the property description is used as a long list of property amenities when it is best placed to set the scene through an experiential description where the guest can already see themselves enjoying the property.

10. Fast response times

If your property doesn’t have an instant booking system, a fast response time is absolutely critical when it comes to locking in bookings for your guests. If you aren’t accepting a booking in under 30 minutes you simply aren’t competing with the holiday rentals that have instant or automated booking systems. Guests really don’t want to wait so a prompt response time and the consideration of instant booking systems is absolutely necessary.

If you’re wanting to chat with our team at Professional Holiday Homes about how to make your holiday rental stand out from the competition you can contact us today to find out exactly how we can help you take your bookings to the next level.

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